Please read this page carefully. If you have questions, contact the clinic before submitting personal or health information through this website.
Optional advertising measurement
Google advertising measurement is enabled by default unless you opt out. Existing saved opt-outs and browser Do Not Track or Global Privacy Control keep it off. The Google tag loads only after a successful appointment or professional referral enquiry on the home or contact page. We send a category-specific conversion event and may include a Google ad click identifier; identifiers are retained only for the current tab session without condition or treatment URLs. We do not send your name, email, telephone number, message or medical details. Personalised advertising, enhanced conversion customer data and Google Analytics storage remain disabled. Google may process measurement data overseas. Tick Opt out of analytics measurement beside an enquiry form, or select Opt out under Analytics preferences at the bottom of the page. This also blocks optional Vercel visit, enquiry and page-performance analytics. Opting out does not affect enquiry delivery. Default-on measurement is not recorded as your express consent, and diagnostic events identify that basis separately. Browser restrictions and opt-outs mean not every enquiry is attributable to advertising.
Website analytics
Optional Vercel visit/enquiry analytics and Vercel Speed Insights page-performance analytics are on by default unless you opt out. The same Analytics measurement opt-out blocks these analytics submissions as well as Google advertising measurement. A fixed default_on diagnostic label distinguishes the configured default from an affirmative visitor choice. We use Vercel Web Analytics to understand visits to public pages and count successful enquiry submissions and clicks on the clinic telephone link. These custom events contain only the type of action and, for an enquiry, the form used and the selected enquiry category (appointment, professional referral or other). After a successful submission, fixed diagnostic labels may also indicate why optional advertising measurement did not run, whether the Google tag was requested, loaded or failed, whether an event was queued or its callback ran, and whether a permitted Google click identifier was present. These diagnostic labels go to Vercel Web Analytics. Opting out suppresses subsequent optional analytics events and performance measurements. We send no identifier values or enquiry references in these diagnostic events. A tag callback does not confirm Google receipt or advertising attribution. We do not include your form responses or contact details in analytics events. A telephone click does not tell us whether a call was completed. Query strings and page fragments are removed from Web Analytics page URLs, and enquiry actions use a general contact URL rather than a condition or treatment page. Web Analytics respects browser Do Not Track and Global Privacy Control signals where available.
Purpose of this policy
This policy explains how Sydney Pain Clinic collects, uses, stores and discloses personal and health information in connection with healthcare, referrals, appointments and website enquiries.
Information we collect
Information may include identity and contact details, health history, medications, allergies, referral information, appointment details, billing information and communications with the clinic.
How information is collected
Information may be collected during consultations, through referrals, by telephone, through forms on this website and from other healthcare providers where authorised or permitted by law.
How information is used
Information is used to provide and coordinate healthcare, communicate about appointments, manage administration and billing, meet legal obligations, and support quality and safety activities.
Disclosure and coordinated care
Information may be shared with healthcare providers involved in your care where authorised or permitted. We limit disclosure to information reasonably necessary for the relevant purpose.
Security and retention
The clinic takes reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. Records are retained and securely disposed of in accordance with applicable requirements.
Access and correction
You may request access to information held about you and ask for inaccurate or incomplete information to be corrected, subject to applicable legal exceptions.
Privacy concerns and complaints
Questions or complaints may be directed to the clinic’s Privacy Officer. We will review the concern and respond within a reasonable timeframe. You may also contact the relevant privacy regulator.