Please read this page carefully. If you have questions, contact the clinic before submitting personal or health information through this website.
Purpose of this policy
This policy explains how Sydney Pain Clinic collects, uses, stores and discloses personal and health information in connection with healthcare, referrals, appointments and website enquiries.
Information we collect
Information may include identity and contact details, health history, medications, allergies, referral information, appointment details, billing information and communications with the clinic.
How information is collected
Information may be collected during consultations, through referrals, by telephone, through forms on this website and from other healthcare providers where authorised or permitted by law.
How information is used
Information is used to provide and coordinate healthcare, communicate about appointments, manage administration and billing, meet legal obligations, and support quality and safety activities.
Disclosure and coordinated care
Information may be shared with healthcare providers involved in your care where authorised or permitted. We limit disclosure to information reasonably necessary for the relevant purpose.
Security and retention
The clinic takes reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. Records are retained and securely disposed of in accordance with applicable requirements.
Access and correction
You may request access to information held about you and ask for inaccurate or incomplete information to be corrected, subject to applicable legal exceptions.
Privacy concerns and complaints
Questions or complaints may be directed to the clinic’s Privacy Officer. We will review the concern and respond within a reasonable timeframe. You may also contact the relevant privacy regulator.