Please read this page carefully. If you have questions, contact the clinic before submitting personal or health information through this website.
Optional advertising measurement
With your permission, we use Google Ads cookies to measure successful appointment and professional referral enquiries separately. The Google tag loads only after a successful enquiry on our home or contact page. We send a fixed conversion event and may include a Google ad click identifier. After you allow measurement, we retain only these identifiers for the current tab session so they can follow your visit to the contact page; we do not retain a condition or treatment URL with them. We do not send your name, email, telephone number, message or medical details. Personalised advertising, enhanced conversion customer data and Google Analytics storage are not enabled by this integration. Google may process measurement data overseas under its privacy policy. Declining does not affect enquiry delivery; browser Do Not Track and Global Privacy Control also disable this measurement. You can withdraw permission using Advertising privacy choices at the bottom of the page. Browser restrictions and consent choices mean not every enquiry can be attributed to an advertisement.
Website analytics
We use Vercel Web Analytics to understand visits to public pages and count successful enquiry submissions and clicks on the clinic telephone link. These custom events contain only the type of action and, for an enquiry, the form used and the selected enquiry category (appointment, professional referral or other). We do not include your form responses or contact details in analytics events. A telephone click does not tell us whether a call was completed. Query strings and page fragments are removed from Web Analytics page URLs, and enquiry actions use a general contact URL rather than a condition or treatment page. Web Analytics respects browser Do Not Track and Global Privacy Control signals where available.
Purpose of this policy
This policy explains how Sydney Pain Clinic collects, uses, stores and discloses personal and health information in connection with healthcare, referrals, appointments and website enquiries.
Information we collect
Information may include identity and contact details, health history, medications, allergies, referral information, appointment details, billing information and communications with the clinic.
How information is collected
Information may be collected during consultations, through referrals, by telephone, through forms on this website and from other healthcare providers where authorised or permitted by law.
How information is used
Information is used to provide and coordinate healthcare, communicate about appointments, manage administration and billing, meet legal obligations, and support quality and safety activities.
Disclosure and coordinated care
Information may be shared with healthcare providers involved in your care where authorised or permitted. We limit disclosure to information reasonably necessary for the relevant purpose.
Security and retention
The clinic takes reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. Records are retained and securely disposed of in accordance with applicable requirements.
Access and correction
You may request access to information held about you and ask for inaccurate or incomplete information to be corrected, subject to applicable legal exceptions.
Privacy concerns and complaints
Questions or complaints may be directed to the clinic’s Privacy Officer. We will review the concern and respond within a reasonable timeframe. You may also contact the relevant privacy regulator.